Innovation at the heart of Joyco: a pragmatic approach to sustained growth

Discover how the consulting firm embraces daily innovation to enhance processes and services, ensuring constant development and value creation both internally and externally. This comprehensive approach is the driving force behind its success and market relevance.

Innovation is a word that echoes in the halls of many companies, but at Joyco, it is not just part of their daily vocabulary; it is the essence of their operation and culture. The company has demonstrated that innovation is not limited to disruptive inventions; it also consists of constant and strategic improvements at all organizational levels.

Innovation at Joyco: an integral vision

The company understands that innovating does not necessarily mean inventing something completely new. Instead, within the scope of this process, continuous improvement of processes, products, and services is included. This approach aims to optimize time and efficiency, improve customer experience and satisfaction, and ultimately deliver tangible returns for the company.

«Currently, innovation at Joyco is primarily focused on improving our processes, our products, our services, generating new ideas that contribute to time optimization, being more effective, providing better customer service, and ultimately generating value at the end of this process,» highlights Cristina Medrano, head of Strategic Development at Joyco.

In this quest for value, the innovation process at the company is open to every employee, making them the main source of idea generation, allowing for the solution of challenges of all kinds, and integrating different areas. This is why innovation is not the exclusive responsibility of a specific department. On the contrary, it is a shared duty among all employees.

«Every day, as they face their routine tasks, team members are encouraged to ask themselves how they could perform their work more efficiently and effectively,» Medrano notes, emphasizing that «this proactive mindset has been fundamental in fostering an environment where innovation flourishes from the ground up.»

To systematize this approach, Joyco has implemented an Innovation Management System that standardizes how innovative ideas are identified, developed, and matured. This system not only provides a clear framework but also ensures that learnings and improvements are documented and shared, amplifying their impact throughout the organization.

Part of the success of the Innovation Management System implementation has been due to the company’s efforts in offering open training to all employees in innovation tools, such as Design Thinking, as well as providing spaces to delve into the system’s knowledge where interesting conversations about innovation and the power of thinking differently are generated.

This comprehensive approach has been key to cultivating an integral culture that revolves around innovation.

Incremental Innovation vs. Radical Innovation

Within Joyco’s structure, two main types of innovation are practiced: incremental and radical. Incremental innovation, the most common form in this company, focuses on improving current processes and services that generate value for the core business. These are small continuous improvements that, when accumulated, create a significant impact. On the other hand, radical innovation—established as a medium and long-term goal—aims to create completely new services or products, explore new markets, and meet unmet needs.

In summary, the expert advisory firm in the lifecycle of civil infrastructure projects not only recognizes the importance of innovation but lives it day by day. This integrated approach has not only benefited its internal processes and the quality of its offering but also strengthened its market position, demonstrating that innovation is much more than creation; it is continuous improvement and a commitment to the future.

«Better today than yesterday, better tomorrow than today.» This phrase not only reflects Joyco’s commitment to continuous improvement and incremental innovation but also inspires employees and collaborators to adopt a mindset of constant evolution, which is fundamental to maintaining competitiveness and relevance in a dynamic market.